Shipping Policy

How long do you take to ship out an order?

  • All orders are processed and shipped out within 3-5 BUSINESS DAY. Do note that no orders will be shipped or delivered during weekends and holidays. 



How long does it take for me to receive my order?
  • As much as we would love to have you receive your parcel from us as soon as possible, we have no control of the parcel once it's out of our warehouse.
  • Shipping speed is highly subjected to custom clearance and some countries are known to be extremely slow when it comes to clearing parcels.



For Standard Shipping

  • USA, UK, Canada, Australia : 7-14 Business Day (up to 30 Business day during COVID19 period)
  • EU Region(Germany, France, Italy, you get the deal): 7-20 Business Day  (up to 30 Business day during COVID19 period.
  • Asia: 7-14 Business Day (up to 30 Business Day during COVID19 period)

 All delivery estimates provided above are to be used as a general guideline, actual delivery time-frame might defer due to certain circumstances.

Delivery might be delayed (it's free for most countries) due to occasions like Christmas, Black Friday and weeks building towards it as your local Postal Office is stuffed with parcels to be delivered.





Will I be charged custom fees?

  • As much as we try to minimize additional fees when sending out your orders, certain countries have strict custom checks that will inevitably charge import taxes.
  • All parcel will be declared at $10 which is well under the taxable amount for any country.
  • Should a parcel be charged any import fees, H_ESTNLS will not be responsible for custom/duties/taxes or miscellaneous fees incurred from importing our products.



Will I receive a tracking number?
  • All orders are being sent with a tracking number.
  • Should you not receive any tracking from us, contact us at and let us know your Order Number.