All orders are processed and shipped out within 1-5 Business Days. Do note that no orders will be shipped or delivered during weekends and holidays.
Do check your email for the Order Confirmation Email and ensure address is correct with no missing information. Should a parcel be returned to us due to incorrect/incomplete address, a reshipment fee of £20 will be charged to reship the parcel or deducted from the refund of your order.
As much as we would love to have you receive your parcel from us as soon as possible, we have no control of the parcel once it's out of our warehouse.
As a generic timeframe, delivery estimates are between 7-14 days after shipping
Shipping speed is highly subjected to custom clearance and some countries are known to be extremely slow when it comes to clearing parcels.
USA, UK, Canada, Australia : 7-14 Business Day (up to 30 Business day during COVID19 period)
EU Region(Germany, France, Italy, you get the deal): 7-20 Business Day (up to 30 Business day during COVID19 period.
Asia: 7-14 Business Day (up to 30 Business Day during COVID19 period)
All delivery estimates provided above are to be used as a general guideline, actual delivery time-frame might defer due to certain circumstances.
Delivery might be delayed (it's free for most countries) due to occasions like Christmas, Black Friday and weeks building towards it as your local Postal Office is stuffed with parcels to be delivered.
PLEASE NOTE OF THIS WHEN ORDERING DURING THESE OCCASIONS.
As much as we try to minimize additional fees when sending out your orders, certain countries have strict custom checks that will inevitably charge import taxes.
All parcel will be declared at $10 which is well under the taxable amount for any country.
Should a parcel be charged any import fees, H_ESTNLS will not be responsible for custom/duties/taxes or miscellaneous fees incurred from importing our products.
All orders are being sent with a tracking number.
Should you not receive any tracking from us, contact us at firstname.lastname@example.org and let us know your Order Number.