Refund and Exchange Policy

RETURNS/EXCHANGE/ORDER CANCELLATION.

HESNTLS is not associated with any brands and should not be mistaken as a imitation product. Resemblance are purely coincidental. 

RETURNS // EXCHANGE

  • We accept Returns and Exchange within 7-days upon day of parcel delivery.
  • For Orders made from 20th of Nov - 20th of Dec , enjoy 30-days of Return/Exchange (unworn) for Christmas Returns from date of receiving.

 

 

 

How do I return my Order?

  • Drop us an email at help@hypeessentials.co and we'll get back to you with the Return Address and Instructions within 1-3 Business Days.
  • Merchandise must be unworn with the original tags attached and in original packaging (where applicable). 
  • Please do not send it to the address on the parcel as it belong to the POSTAL COMPANY and not us.

 

 

Will I be refunded back to my bank account?

  • All Returns will be handled in the form of Store-credit on future purchases.
  • Size exchange will be handled in Store-credit for you to re-order the correct sizing.

 

 

Do you provide Return Labels?

  • We do not provide Return Labels. All Return Shipping will be paid by the customer.

HESNTLS takes no responsibility for missing incoming deliveries of a return. Please ensure Return Shipping method be via a registered and/or traceable postal service as return parcels remains the responsibility of the customer until it has been signed for at HESNTLS.

 

 

The product doesn't fit. I need a Size Up/Down.

  • Drop us an email at help@hypeessentials.co and we'll get back to you with the Return Address and Instructions within 1-3 Business Days.
  • Size exchange will be handled in Store-credit for you to re-order the correct sizing.
  • You can also opt to change it to another product of your choice.

 

 

How do I cancel or change my Order?

  • Order cancellation can only take place within 6-hours after order is placed. 
  • Orders cancelled will be back to original payment method.
  • Order cancellation or amendments made after 6-hours after order is placed will not be guaranteed.

 

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